Terms and Conditions Policy

Policy of Terms and Conditions of stay and Cancellations

Check in time from 2pm   –  Check out day 10.30am

Terms, Conditions, Payment of  Stay Policy:
  • Please read these terms: Terms are accepted when making a booking by phone or booking form.
  • All rates are firm at the time of deposit; otherwise subject to change without notice.
  • Artisan Spa Views does not sell Gift Vouchers.
  • Your booking is held in good faith.
  • Artisan Spa Views excepts deposits by VISA, MASTERCARD, Direct Deposit {please request]
  • Deposit 50% of full costs.
  • Balance on or before arrival day [Balance can be paid in cash, credit card or debit card]
  • Minimum 2 nights stay.
  • Minimum 3 nights stay on Long weekends, School Holidays and Public Holidays.
  • Bookings are for consecutive days with same guests on registered booking.
  • No third party guests allowed to change out. A new booking at full tariff price will be charged for any new guest.
  • 1-2 Adults per spa suite.
  • On arrival a security bond on your credit card applies for all stays if this is not available: Cash Bond of $250  is held in trust till your departure and returned after inspection of any loss or damage to property.
  • Left articles in rooms - guests need to apply for return post, pack and delivery. charges apply from $10.
  • Artisan Spa Views B&B is Designed for discerning adults who appreciate attention to detail in a child-free environment of private, casual sophistication for relaxation.
Booking Changes, Cancellations, Cut short stay or No Show Policy.
• Notice  to cancel: phone cancellation must be followed with a written notice / email and sent to Artisan Spa Views from your Booking confirmation.
• Cancellation Notice: Less than 3 days [72 hours] before booked check in date: Guests Will be charged the full total cost of booking.
• No Show or Cut short stay 'guest leaving prior to check out day forfeit full booking cost of booking.
• Cancellations made between 3 - 14 days of check-in time, forfeit the full deposit / 50% of full stay costs.
• Cancellation / Transfers to all bookings more than 14+ days notice, a full refund less $45 thecost of Expenses-Admin.fees and bank charges applies.
• Any deposit refunds will be directed to original account only with in 5 days of written notice.
• To avoid any possible financial loss due to unforeseen circumstances please consider taking out travel insurance.
Other Conditions:
• Management reserves the right 'not to allow' / 'will remove' person/s at this establishment if they disturb the ambiance of the property with no refund.
• Management reserves the right to modify and impose new or additional terms and conditions to this Policy at any time.
• Non smoking property: No smoking in guesthouse, suites and balconies.  Smoking is only permitted in the car park and garden area.
• Any damages or broken items will be charged direct from your credit card for repairs and replacements.
• Loss of personal items is the guests absolute responsibility while on the premises of Artisan Spa Views this includes in-room and motor vehicles.
 • Note: These terms must be read and accepted when making a booking.

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